Returns, Refunds, and Order Support for TCMforyou Customers

1. General Return Policy

TCMforyou wants customers to feel confident when shopping for Chinese herbs, herbal teas, TCM-related wellness products, ebooks, and consultation services. If you have a problem with your order, please contact us as soon as possible so our team can review the issue.

Return and refund eligibility may depend on the product type, order status, product condition, shipping status, whether the item has been opened or used, and any applicable laws or customer protection rules.

2. Return Eligibility

A physical product may be eligible for return review if all of the following conditions are met:

• The return request is submitted within the official return window: [Insert Return Window].
• The item is unopened, unused, and in its original packaging.
• The product label, seal, packaging, and accessories are intact, if applicable.
• The item was purchased directly from TCMforyou.com.
• The customer provides the order number and checkout email address.
• The return is approved by TCMforyou customer support before the item is sent back.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted or refunded.

3. Non-Returnable Items

For product safety, quality, hygiene, and digital delivery reasons, some items may not be eligible for return or refund.

If you believe you received a damaged, incorrect, defective, or missing item, please contact us even if the item type is normally non-returnable.

4. How to Request a Return

To request a return or refund review, please contact TCMforyou customer support before sending anything back.

Please include the following information:

• Your order number
• The email address used at checkout
• Your full name
• The product name
• A clear explanation of the issue
• Photos of the item and packaging if the product arrived damaged or incorrect
• Any tracking or delivery information available

Send your request to service@tcmforyou.com. Our team will review your request and provide the next steps if the return is approved.

5. Physical Product Returns

Physical products may include Chinese herbs, herbal teas, wellness products, and other TCM-related items sold through the TCMforyou WooCommerce shop.

Because many of these products may be consumable, herbal, sealed, or wellness-related, return approval may require that the product remains unopened, unused, undamaged, and in original condition.

If a return is approved, we will provide return instructions. Products must be packed securely to prevent damage during return shipping.

6. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, incomplete, or missing an item, please contact us as soon as possible at service@tcmforyou.com.

To help us review the issue, please include:

• Order number
• Checkout email address
• Photos of the shipping box, product packaging, and damaged or incorrect item
• A clear description of what happened
• Whether the package appeared opened, crushed, wet, or otherwise damaged on arrival

Please keep the original packaging and product materials until the issue has been reviewed. We may need this information to evaluate the issue or communicate with the shipping carrier.

7. Refund Review and Refund Timing

Refunds are not automatic. Once your return or refund request is received, TCMforyou will review the order details, product type, product condition, photos if applicable, tracking status, and other relevant information.

If a refund is approved, the refund may be issued to the original payment method, store credit, or another method determined by TCMforyou and applicable payment processing rules.

Refund processing time may depend on your payment provider, bank, card issuer, or payment gateway.

8. Return Shipping Costs

Return shipping responsibility may depend on the reason for the return.

• If the return is due to customer preference, incorrect product selection, or address-related issues, the customer may be responsible for return shipping costs.
• If the return is due to an approved damaged, incorrect, or missing-item issue caused by fulfillment error, TCMforyou may provide a solution after review.
• Original shipping fees may be non-refundable unless otherwise stated or required by applicable law.
• Customers should use a trackable shipping method when returning approved items.

Please do not return products without approval and return instructions from TCMforyou customer support.

9. Exchanges and Store Credit

TCMforyou may offer an exchange, replacement, store credit, partial refund, or other resolution depending on the product type, issue, availability, and review result.

Exchanges may not be available for all products. If a replacement item is unavailable, we may offer another solution after reviewing your request.

Store credit, if issued, may be subject to additional conditions, expiration rules, promotional restrictions, or account requirements.

10. Online Consultation Services

TCMforyou provides online Traditional Chinese Medicine wellness consultation services based on information submitted by the customer.

Consultation refund eligibility may depend on whether the customer has submitted the consultation form, whether practitioner review has begun, whether the consultation response has been prepared, and whether the service has already been fulfilled.

Because consultation services involve practitioner time, review, and personalized wellness guidance, completed consultation services are usually non-refundable unless otherwise required by applicable law or approved by TCMforyou.

11. Ebooks and Digital Products

TCMforyou may sell ebooks, downloadable guides, tutorials, and other digital educational materials.

Because digital products can be accessed, downloaded, copied, or delivered immediately, ebooks and digital products may be non-refundable after access, download, delivery, or email fulfillment.

If you experience a technical issue accessing a digital product, please contact us at service@tcmforyou.com with your order number and checkout email address.

12. Rewards, Free Gifts, and Promotional Items

TCMforyou may offer daily sign-in rewards, free herbal tea rewards, promotional gifts, coupons, points, or other customer benefits from time to time.

Reward items, free gifts, promotional items, and point-redemption items may be non-returnable, non-refundable, and not exchangeable for cash unless otherwise stated.

If a reward item arrives damaged or incorrect, please contact customer support and include photos and account/order details so we can review the issue.

13. Payment Disputes and Chargebacks

If you have a question or concern about an order, refund, shipping issue, product issue, or consultation service, please contact TCMforyou first so our team can review the matter and help find a suitable resolution.

Payment disputes or chargebacks may delay the review process because they involve third-party payment providers, banks, or card issuers.

Contact us at service@tcmforyou.com with your order details before opening a dispute whenever possible.

14. Return Support Contact

For return requests, refund questions, damaged items, missing products, incorrect items, digital access issues, or consultation-related billing questions, please contact TCMforyou customer support.

Email: service@tcmforyou.com

Website: TCMforyou.com

Please include your order number, checkout email address, full name, product name, and a clear description of your request.