How TCMforyou Collects, Uses, and Protects Customer Information
This Privacy Policy explains how TCMforyou.com may collect, use, store, share, and protect personal information when you use our website, submit forms, book online TCM consultations, place WooCommerce orders, create an account, read our blog, or contact customer support.
This Policy Covers
- Information collected through WordPress, WooCommerce, and WPForms
- Online consultation form and wellness-related submissions
- Orders, payment, shipping, account, and customer support data
- Cookies, analytics, email communication, and third-party services
- Your privacy choices, access requests, and contact information
Responsible Data Handling for a TCM Wellness Website
TCMforyou may collect different types of information depending on how you use the website. This may include order details, consultation form details, account information, email messages, and website usage data.
Consultation Information
When you submit an online consultation form, you may provide wellness concerns, lifestyle details, medications, allergies, and other information needed for practitioner review.
Order Information
When you purchase products, WooCommerce may collect billing, shipping, contact, order, payment status, and fulfillment information.
Privacy Protection
We aim to handle personal information responsibly and use it only for website operation, order fulfillment, consultation support, customer service, and related business purposes.
1. Introduction
This Privacy Policy explains how TCMforyou.com, referred to as “TCMforyou,” “we,” “us,” or “our,” may collect, use, disclose, store, and protect personal information when you visit or use our website.
TCMforyou is a WordPress and WooCommerce website that provides online Traditional Chinese Medicine consultation services, sells Chinese herbs, herbal teas, wellness products, ebooks, and shares TCM-related blog tutorials.
By using TCMforyou.com, submitting forms, placing orders, creating an account, downloading content, or contacting us, you acknowledge that you have read this Privacy Policy.
2. Information We May Collect
The information we collect depends on how you use TCMforyou.com. We may collect information directly from you, automatically through website technology, or through service providers that help us operate the website.
| Information Type | Examples | Why It May Be Collected |
|---|---|---|
| Contact Information | Name, email address, phone number, message details | Customer support, consultation communication, order communication |
| Order Information | Billing details, shipping address, order number, purchased items | WooCommerce checkout, order processing, delivery, customer support |
| Consultation Information | Wellness concerns, lifestyle details, medications, allergies, goals | Online TCM consultation review and response preparation |
| Account Information | Username, password-protected account, order history, reward activity | Customer account access, daily sign-in rewards, order management |
| Website Usage Data | Pages viewed, device data, browser type, IP address, cookies | Website function, security, analytics, performance improvement |
| Digital Product Data | Ebook purchase, download access, delivery status | Digital product fulfillment and customer support |
We do not ask customers to submit information that is unnecessary for the purpose of using the website, placing an order, contacting support, or requesting online consultation.
3. Online Consultation Information
When you use our online Traditional Chinese Medicine consultation service, you may submit information through a consultation form. This information may include your wellness concerns, lifestyle habits, health background, current medications, supplements, allergies, pregnancy status if applicable, and wellness goals.
We use consultation information to review your submission from a Traditional Chinese Medicine wellness perspective and prepare consultation-related communication.
Consultation-related information may be handled with extra care because it may include wellness or health-related details. Access should be limited to team members or service providers who need the information to provide consultation support, customer service, website operation, or legal/business administration.
4. WooCommerce Orders and Customer Accounts
When you place an order through TCMforyou.com, WooCommerce may collect information needed to process and fulfill the order.
This may include:
- Name and contact information
- Billing and shipping address
- Email address and phone number if provided
- Order number and purchased products
- Payment status and transaction-related details
- Shipping method, tracking information, and delivery-related information
- Customer account details and order history
We use this information for order processing, payment confirmation, shipping, tracking, customer service, fraud prevention, accounting, tax records, and other necessary business purposes.
5. WPForms, Contact Forms, and Customer Messages
TCMforyou uses WPForms for website forms, including contact forms and consultation-related forms. When you submit a form, we may collect the information you enter into that form.
Form submissions may include your name, email address, inquiry type, message, order details, consultation information, or other information you choose to provide.
We use form submissions to respond to your request, provide customer support, review consultation submissions, manage orders, answer product questions, and improve website communication.
Please avoid submitting unnecessary sensitive information through general contact forms. For consultation-related information, use the official consultation form where applicable.
7. How We Use Personal Information
TCMforyou may use personal information for purposes related to website operation, customer service, order fulfillment, consultation support, product delivery, and business administration.
We may use information to:
- Process and fulfill orders
- Send order confirmations, tracking information, and customer service replies
- Provide online TCM consultation support
- Respond to contact form submissions and emails
- Manage customer accounts and daily sign-in reward features
- Deliver ebooks, digital products, or learning materials
- Improve website design, security, performance, and customer experience
- Prevent fraud, abuse, spam, unauthorized access, or security issues
- Maintain business records, accounting records, and legal compliance records
- Send service-related communications when necessary
We do not intend to use personal information for purposes unrelated to the services, products, website operation, or customer support described in this Privacy Policy.
9. Payment Processing
Payments for products or services may be processed by third-party payment providers. TCMforyou may receive payment status, order confirmation, transaction reference, and limited payment-related details, but payment providers may handle full payment card or payment account information according to their own privacy and security practices.
Customers should review the privacy policy of the payment provider used during checkout to understand how payment information is processed.
10. Email Communication
We may use your email address to send order confirmations, tracking information, consultation-related responses, account notifications, customer service replies, digital product access, reward-related notices, and other service-related messages.
If TCMforyou offers newsletters, promotional emails, or marketing communications, you may be able to unsubscribe using the instructions in those emails or by contacting us.
Transactional or service-related emails, such as order confirmations and customer support messages, may still be sent when necessary to provide services you requested.
11. Data Retention
TCMforyou may retain personal information for as long as necessary to provide services, process orders, maintain customer accounts, respond to inquiries, fulfill consultation support, meet legal or accounting requirements, resolve disputes, prevent fraud, and maintain business records.
Retention periods may vary based on the type of information, purpose of collection, legal requirements, platform settings, and business needs.
When information is no longer needed, we may delete, anonymize, or archive it according to our business practices and applicable legal requirements.
12. Data Security
We aim to use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no website, internet transmission, hosting platform, plugin, email system, or electronic storage method can be guaranteed to be completely secure.
Customers are responsible for keeping account login credentials confidential and for using secure devices and networks when accessing their accounts or submitting information.
13. Your Privacy Choices and Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion, restriction, portability, or withdrawal of consent where applicable.
To make a privacy-related request, contact us at service@tcmforyou.com. We may need to verify your identity before processing certain requests.
Some information may need to be retained for legal, accounting, fraud prevention, order fulfillment, dispute resolution, or legitimate business purposes.
14. Children’s Privacy
TCMforyou.com is intended for users who can lawfully use online services, submit forms, and purchase products in their location. We do not knowingly collect personal information from children without appropriate consent where required by law.
If you believe a child has provided personal information to TCMforyou without proper authorization, please contact us at service@tcmforyou.com so we can review the matter.
15. International Users and Data Transfers
TCMforyou may use website hosting, payment processing, email, form, analytics, shipping, and other service providers that operate in different countries or regions.
By using TCMforyou.com, submitting information, or placing an order, your information may be processed or stored in locations outside your country or region, depending on the systems and service providers used.
International privacy laws and data protection rules may vary. Please contact us if you have questions about how your information is handled.
16. Third-Party Websites and Services
TCMforyou.com may link to third-party websites or use third-party services, such as payment processors, tracking websites, shipping carriers, analytics tools, embedded forms, or other plugins.
Third-party websites and services have their own privacy policies and practices. TCMforyou is not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage customers to review third-party privacy policies before submitting information to those services.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, products, plugins, forms, business practices, legal requirements, or privacy procedures.
Continued use of TCMforyou.com after changes are posted means you acknowledge the updated Privacy Policy.
18. Contact Information
If you have questions about this Privacy Policy, personal information, privacy requests, consultation data, order data, account data, or website forms, please contact TCMforyou.
Email: service@tcmforyou.com
Website: TCMforyou.com
Manage Your Information and Website Experience
These pages can help you contact us, review account information, or learn more about our website services and policies.
Contact Us
Send privacy questions, customer support requests, order questions, or general website inquiries to the TCMforyou team.
Contact Us →My Account
Log in to your customer account to review available account details, order information, and related WooCommerce features.
Go to My Account →Terms of Service
Review the terms that apply to using TCMforyou.com, placing orders, booking consultations, and accessing website content.
View Terms →Common Privacy Questions
These answers help visitors understand how TCMforyou handles form submissions, orders, consultation details, and customer support information.
What information is collected when I submit a consultation form?
We may collect the information you enter into the form, such as your wellness concerns, lifestyle details, medications, allergies, and contact information, so our practitioner team can review your request.
Does TCMforyou collect order information?
Yes. WooCommerce may collect order-related information such as name, email, billing address, shipping address, purchased products, payment status, and delivery details.
Can I request access to my personal information?
Depending on your location and applicable laws, you may have the right to request access, correction, or deletion of certain personal information by contacting service@tcmforyou.com.
Does TCMforyou sell personal information?
This draft policy is written on the basis that TCMforyou does not sell personal information. Please confirm your actual advertising, analytics, and data-sharing practices before publishing.
Are payment details stored by TCMforyou?
Full payment details are typically handled by third-party payment processors. Add your exact payment provider details after confirming your WooCommerce payment setup.
Who do I contact about privacy questions?
You can email TCMforyou at service@tcmforyou.com with privacy questions, data requests, or concerns about form submissions, orders, or account information.
Please Use the Correct Form for Your Request
TCMforyou uses different forms and website features for different purposes, including consultation requests, customer support, order questions, and account-related communication.
For privacy questions, account information requests, order data questions, or consultation-form privacy concerns, contact service@tcmforyou.com.
Questions About Your Privacy at TCMforyou?
Contact our team if you have questions about privacy, consultation form data, WooCommerce order information, customer accounts, cookies, or website communication.