Shipping Information for TCMforyou Orders
This Shipping Policy explains how TCMforyou handles order processing, shipping, tracking information, delivery updates, address accuracy, customs considerations, and customer support for orders placed through TCMforyou.com.
This Policy Covers
- Order processing and preparation
- Shipping methods and estimated delivery times
- Tracking numbers and tracking websites
- Address accuracy and delivery issues
- International shipping, customs, and customer support
Clear Shipping Support for TCMforyou Customers
We want every customer to understand how their order is processed, when tracking information is usually sent, and what to do if they need shipping help.
Order Processing
After your order is placed, our team prepares your order for shipment according to product availability, order details, and shipping information provided at checkout.
Tracking Email
Usually, we send your order tracking number to your email within 24 hours after you place your order. Please also check your spam or junk folder.
Product Care
We aim to package Chinese herbs, herbal teas, wellness products, and related items carefully before shipping them to customers.
1. Order Processing
Orders placed on TCMforyou.com are processed after payment is received and order details are confirmed. Processing time may vary depending on product availability, order volume, holidays, shipping carrier schedules, and any additional verification needed.
Please make sure your email address, shipping address, phone number if requested, and order details are accurate before placing your order. Incorrect or incomplete information may delay processing or delivery.
2. Shipping Destinations
TCMforyou may ship to selected locations based on product availability, shipping carrier coverage, customs restrictions, and checkout options available on the website.
Available shipping destinations, methods, and costs may be shown during checkout. If a shipping option is not available for your address, your location may not currently be supported for that product or order type.
Some Chinese herbs, herbal teas, wellness products, or related items may be restricted in certain countries, regions, or jurisdictions. Customers are responsible for understanding whether products can be imported, purchased, or used in their location.
3. Shipping Methods and Fees
Shipping methods and fees may vary based on the destination, package weight, product type, order value, carrier availability, and current shipping rates.
When available, shipping fees will be displayed during the WooCommerce checkout process before you complete your order.
| Shipping Item | Policy Details | Customer Note |
|---|---|---|
| Shipping Method | Shown at checkout when available | Options may vary by destination |
| Shipping Fee | Calculated or displayed during checkout | Review before placing your order |
| Tracking Number | Usually emailed within 24 hours after order placement | Check inbox and spam folder |
| Delivery Estimate | May vary by carrier and destination | Carrier delays may occur |
Promotional shipping offers, free shipping thresholds, or special shipping rates may be offered from time to time and may be subject to change.
4. Estimated Delivery Times
Estimated delivery times are not guaranteed and may depend on the shipping carrier, destination, customs processing, holidays, weather, local delivery conditions, and other factors outside our direct control.
If delivery estimates are displayed during checkout or provided by a tracking website, they should be understood as estimates only.
5. Tracking Information
Usually, TCMforyou will send your order tracking number to your email within 24 hours after you place your order. If you do not see this email, it may have gone into your spam or junk folder.
You can also email service@tcmforyou.com to ask for your tracking information. To help us locate your order faster, please include your order number, checkout email address, full name, and the approximate time your order was placed.
Commonly used package tracking websites include:
Tracking updates are provided by shipping carriers and third-party tracking systems. Sometimes tracking details may take time to appear after a tracking number is created.
6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout. This includes name, street address, apartment or unit number if applicable, city, state or province, postal code, country, phone number if requested, and email address.
TCMforyou is not responsible for delivery issues caused by incorrect, incomplete, outdated, or undeliverable shipping addresses provided by the customer.
If a package is returned because of an incorrect or incomplete address, additional shipping fees may apply if the order can be resent.
7. Shipping Delays
Shipping delays may occur due to carrier volume, weather, customs inspection, holidays, local delivery conditions, public health events, incorrect addresses, or other circumstances beyond our direct control.
If your tracking information has not updated for a period of time, please check again later through the tracking website. If you believe there may be a problem with your shipment, contact us at service@tcmforyou.com.
8. Customs, Import Duties, and Local Restrictions
For international orders, customs duties, import taxes, inspection fees, brokerage fees, or other local charges may apply depending on the destination country or region.
Unless otherwise stated, customers are responsible for any customs duties, import taxes, or local charges required by their country or region.
Some herbs, teas, plant-based products, wellness products, or supplements may be subject to import restrictions. Customers are responsible for understanding and complying with local laws, customs rules, and import requirements before ordering.
9. Lost, Returned, or Undeliverable Packages
If a package appears lost, returned, or undeliverable, please contact us at service@tcmforyou.com with your order number and tracking number.
We may need to review the tracking history, shipping address, carrier notes, and delivery status before determining the next step.
Packages may be returned or marked undeliverable because of incorrect addresses, failed delivery attempts, refusal to accept delivery, unpaid customs fees, local import restrictions, or carrier issues.
Depending on the situation, reshipment may require additional shipping fees.
10. Damaged or Missing Items
If your package arrives damaged or if items are missing from your order, please contact us as soon as possible at service@tcmforyou.com.
To help us review the issue, please include:
- Your order number
- Your checkout email address
- Photos of the package and damaged item if applicable
- A clear description of the issue
- Any carrier notice or delivery information available
Please keep the original packaging and product materials until the issue has been reviewed.
11. Digital Products and Ebooks
Some TCMforyou products, such as ebooks or digital learning materials, may be delivered electronically and do not require physical shipping.
Digital product access, download links, or instructions may be provided by email, account page, or checkout confirmation depending on the product setup.
If you have trouble accessing a digital product, contact us at service@tcmforyou.com with your order number and checkout email address.
12. Shipping Support Contact
For shipping questions, tracking help, missing tracking emails, delayed packages, damaged packages, or delivery concerns, please contact TCMforyou customer support.
Email: service@tcmforyou.com
Website: TCMforyou.com
Please include your order number, checkout email address, full name, and tracking number if available. This helps our team review your shipping issue more efficiently.
Manage Your Order More Easily
Use these links to track your package, contact support, or review your TCMforyou account information.
Track My Order
Learn how to find your tracking number and use package tracking websites such as 17TRACK or AfterShip.
Track My Order →My Account
Log in to your customer account to review available order information and account details.
Go to My Account →Contact Support
Need help with tracking, delivery, shipping address issues, or order questions? Contact our support team.
Contact Us →Common Shipping Questions
These answers help customers understand order tracking, delivery expectations, and what to do when shipping questions arise.
When will I receive my tracking number?
Usually, we send your order tracking number to your email within 24 hours after you place your order.
What should I do if I cannot find the tracking email?
Please check your spam or junk folder first. If you still cannot find it, email service@tcmforyou.com and ask for your tracking information.
Which tracking websites can I use?
You can use commonly used package tracking websites such as 17TRACK or AfterShip to check available tracking updates.
Why has my tracking status not updated?
Sometimes tracking systems need time to update after a package is processed by the carrier. Please check again later or contact us if you believe there is a problem.
Who pays customs or import fees?
Unless otherwise stated, customers are responsible for customs duties, import taxes, local fees, or other charges required by their destination country or region.
What if my address was entered incorrectly?
Contact us as soon as possible. If the order has already been processed or shipped, we may not be able to change the address or prevent delivery issues.
Shipping Times and Tracking Updates May Vary
TCMforyou aims to provide clear shipping information and customer support, but delivery status and tracking updates may depend on shipping carriers and third-party tracking systems.
For help with tracking or shipping questions, contact service@tcmforyou.com and include your order number, checkout email address, full name, and tracking number if available.
Need Help With Shipping or Tracking?
Check your email for tracking information, visit the Track My Order page, or contact TCMforyou customer support if you need help with your shipment.